Refund policy

Returns and Exchanges – 14 days

At BELLAETEREA, we want every purchase to be a positive experience. If an item does not meet your expectations, you can return it within 14 days of delivery.

💡 Note: The value of the returned item will be credited to you in the form of a voucher to be used on the website.
We do not issue cash refunds.

🔍 Quality Control & Package Tracking

To ensure maximum transparency and protect both the customer and the company, every order undergoes a thorough quality control check before shipping.

🎥 In addition, we record a video of each package before sealing it:
– to verify the condition of the products,
– to demonstrate that each item is intact,
– to prevent disputes or attempts at fraud.

This allows us to offer a precise, reliable, and fully traceable service.

1. When you can make a return

You can return one or more items within 14 days if:

they are new, never used,
intact and undamaged,
in their original packaging complete with all accessories,
accompanied by the return document, an email notifying us of the return of the package to our premises.
⚠️ For hygiene reasons, we do not accept returns of used jewelry.

2. How to send a return

The customer is responsible for the cost of returning the item, which must be sent to:

BELLAETEREA

Frazione Villanova, 13A
27047 – Santa Maria della Versa (PV)

+39 3440664183

carine@bellaeterea.com

❌ We do not accept cash on delivery packages.
❌ Non-compliant shipments will be refused.

3. Responsibility for shipment

Until the products are received at our warehouse, the shipment is under the full responsibility of the customer.

If the package arrives damaged, we will inform you within 5 working days so that we can open a case with the courier.

4. Issuing the voucher

After the returned goods have been checked and approved, BELLAETEREA will issue a voucher for the value spent, which can be used for future purchases.

✔︎ The voucher is sent by email
✔︎ It can be used on the entire catalog
✘ It cannot be converted into cash

5. When a return CANNOT be accepted

The return will be refused if:

the original packaging or parts of it are missing;
the product shows signs of wear or dirt;
the jewelry appears to have been used;
the product is not resalable;
the package arrives damaged due to inadequate packaging.
Defective products

If you have received a defective item, please contact us:
📧 carine@bellaeterea.com
(Mon–Fri | 9:00 a.m.–1:00 p.m. / 2:00 p.m.–4:30 p.m.)

After verification, shipping costs will also be refunded upon receipt.

Incorrect products

If you have received an item different from the one you ordered, please write to us at:
📧 carine@bellaeterea.com

We will assist you with the replacement as quickly as possible.